Support
We're here to help. Browse the documentation or FAQ below for quick answers, or reach out directly and we'll respond within 2 business days.
Documentation
Full API reference, integration guides, and getting started walkthroughs at docs.gravitysms.com.
Service Status
Check real-time gateway and API uptime before submitting a support request.
View status pageWhat to include in a support request
Including the following helps us resolve your issue faster:
- Your tenant ID or the email address used to sign up.
- The affected message ID (format:
msg_...) if reporting a failed message. - The
X-Request-Idheader value from the failing API response. - A description of the expected vs. actual behavior.
Frequently asked questions
How do I get started with Gravity SMS?
Sign up at gravitysms.com, connect your RingCentral account via OAuth, and register an app to receive your API key. The quickstart guide walks you through each step.
View quickstart guideHow do I connect my RingCentral account?
Generate a connect token via the API or dashboard, open the returned URL in a browser, and authorize Gravity SMS in RingCentral. The connection is established immediately and your SMS-enabled numbers are ready to use.
Connecting RingCentral guideWhy aren't my messages sending?
Check that your RingCentral account is connected and the "from" number is SMS-enabled in your RingCentral account. Failed messages include an error field describing the exact cause — look it up in the error reference for next steps.
Error referenceHow do I receive inbound SMS?
Configure a webhook URL on your app to receive HTTP POST payloads for each inbound message, or connect via WebSocket for real-time delivery. Both methods deliver the same message data.
Receiving SMS guideWhat is an API key and where do I find it?
Your API key is generated when you register an app. It is returned once at creation time — store it securely. If lost, rotate the key from the dashboard or via the API to generate a new one.
Authentication guideHow do I use Gravity SMS with Power Automate, Zapier, or Make?
Gravity SMS offers certified connectors for Power Automate, Zapier, and Make. Search for "Gravity SMS" in each platform and connect using your API key. No additional setup is required.
Power Automate integrationIs there a rate limit on API requests?
Yes. The default limit is 100 requests per minute per API key. Connect token requests are limited to 5 per tenant per hour. Enterprise plans include higher limits.
Rate limits guideHow do I report a bug or request a feature?
Email us at support@gravitysms.com with a description of the issue or request. For bugs, include the X-Request-Id header value from the failing API response if available.
Enterprise customers receive priority support with faster response times. See pricing for details.